Customer Care Innovator hybrid model

Royal Holiday is a worldwide leader in the international travel industry, with over 40 years of experience and more than 80,000 members around the world. We also own and operate the Park Rpyal Hotels and Resorts chain, with 14 locations in Mexico and 4 international locations (Miami, Orlando, Buenos Aires and Puerto Rico).

Our business is BOOMING and we are expanding! Right now, we are looking for BILIINGUAL CUSTOMER EXPERIENCE ASSOCIATES to kick off our 2025 campaigns.

What you need:

.- Advanced level of English

.- High School Diploma/College Diploma.

.- Customer Service is desirable. However, If you havent had experience but have an outgoing personality and you are a real go-getter, we can show you the ropes!

Job Responsibilities

.- Provide world-class service to our members. Answer any question regarding their memberships, available points.

.- Book and confirm reservations to our more than 180 destinations. Collect on outsatdning membership fees (maintenance and/or/ monthly fees).

.- Follow-up on members requests, queries and account servicing duties.

.- We work MON to SAT (hybrid model).

What youll get:

.Gross base salary of $13,340.00 -$17,340 MXN PLUS an amazing commission program (our Associates earm an average of $11,000mxn monthly in gross commission).

.Hybrid work model (ONLY 2 days of office work, 4 days of full Remote Work)

.Medical and Life insurance, attendance and productivity bonuses.