Curator E Concierge
1 VacantesHoteleria y Turismo en Solidaridad, Quintana Roo
- Salario: $ 12.000,00 (Mensual)
- Categoría: Hotelería / Turismo
- Subcategoría Hoteleria y Turismo
- Localidad: Solidaridad
- Activo desde: 05/04/2024
- Jornada: Tiempo Completo
- Tipo de Contrato: Otro tipo de contrato
- Cantidad de Vacantes: 1
- Educación Mínima: Educación superior - Licenciatura
- Años de Experiencia: 2
Customized Itineraries: The specialist could curate a personalized itinerary based on the guest's interests and preferences. This could include recommendations for exclusive local activities, restaurants, and events that are not widely known, ensuring the guest experiences the destination in a unique way.
Personalized Guest Interactions: The Guest Experience Curator acts as the main point of contact for guests, actively engaging with them before their stay. They anticipate the guest needs and preferences, tailoring their interactions to provide a bespoke experience.
Pre-Arrival Guest Interactions: Prior to the guests? arrival, the Guest Experience Curator communicates and confirms all arrangements, including dietary preferences, special occasions, and any other specific requests. They ensure that the villa is prepared to meet the guests? expectations.
Concierge Services: In preparation for their stay, the Guest Experience Curator acts as the dedicated concierge, offering recommendations and making reservations for dining, entertainment, excursions and any other activities that the guests might desire.
Problem Resolution: In the event of any issues or concerns, the Guest Experience Curator acts swifty to resolve them, ensuring that the guest?s experience remains exceptional. This might involve liaising with various departments or services provided to ensure a timely and satisfactory resolution.
Surprise & Delight: The Guest Experience Curator goes above and beyond to create memorable moments for guests, surprising them with thoughtful gestures that enhance their experience. This could include arranging special celebrations, arranging unique in-villa services or providing recommendations to unique experiences.
Post-Departure Engagement: After the guests? departure, the Guest Experience Curator maintains contact to gather feedback, express gratitude, and ensure that any loose ends are tied up. This continuous engagement helps in building lasting relationships and encourages return visits.
Collaboration: The Guest Experience Curator collaborates closely with the Villa Management, Sales and Local Host teams to ensure that guest expectations are consistently met or exceeded