Retention Sales Specialist (Remote)
Remote from: USA, Mexico, Ireland, Latin America, Canada, Israel, Europe.
About the Role
You'll connect with registered players, present current offers and promotions, and help them get the most out of the platform. This is a warm-outreach role - no cold calling or prospecting. You'll work with a ready-made database of players who are already familiar with the brand.
What You'll Do
- Make outbound calls to registered players and present current promotions, bonuses, and special offers.
- Handle inbound calls from players returning missed calls.
- Address objections and keep conversations natural, engaging, and goal-oriented.
- Guide players toward purchases using approved scripts and internal processes.
- Build and grow your own retention portfolio during your first two months.
- Work toward performance targets once KPIs are introduced following the initial ramp-up period.
What You'll Bring
- Fluent English and Russian A2 level or higher.
- Strong objection-handling skills and the ability to build rapport quickly.
- A results-driven mindset and motivation to achieve sales targets and earn commissions.
- Reliable high-speed internet, a quiet workspace, and a headset.
Work Conditions
- Fully remote work.
- Fixed salary: 55000MXN and bonuses included.
- Full-time (5/2) working during US business hours
Daylight saving time: 11:00 AM?8:00 PM CT
Standard time: 12:00 PM?9:00 PM ET
- B2B contract with direct bank wire payouts.
- Paid Time Off: 5 paid vacation days every 6 months.
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