Position: Call Center Agent ? Customer Service Retention & Sales Representative
Experience Required: 4+ years
English Level: Advanced English (mandatory)
Work Modality: On-site (Mexico City en Av Reforma), full-time
Schedule: Monday to Saturday
Requirements:
4+ years of experience in Customer Service, Call Center, Retention, or Sales.
Strong customer service, communication, and problem-solving skills.
Experience in customer retention, upselling, cross-selling, or sales-focused roles.
Ability to handle high-volume calls and work with performance metrics.
Comfortable using multiple systems and troubleshooting basic technical issues.
Key Responsibilities:
Provide customer support via phone.
Retain customers by resolving concerns and promoting relevant products/services.
Identify upselling and cross-selling opportunities.
Process service requests and maintain accurate records.
Meet customer satisfaction, retention, and sales targets.
Preferred:
Previous call center, retention, or inside sales experience.
Ability to influence customer decisions and overcome objections.
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