IT Technical Support Associate

A. Accountable for the configuration, implementation, maintenance and support for all IT hardware and
software used by Vilebrequin Mexico and Vilebrequin USA (backup). This primarily consists of:
· Serving as the primary point of contact for desktop support for all corporate staff.
· Serving as the primary point of contact for POS support for all retail locations.
· Liaison for 3rd party provider servicing after-hours and weekend POS support for all retail locations.
· Troubleshoot printer and fax issues for for corporate offices and all retail locations.
· Serve as a resource for all other departments within the organization for all IT related questions and
inquiries.

B. Accountable for the preparation, configuration and staging of the POS system for all new stores. This
primarily consists of:
· Procurement of new IT hardware and software as required.
· Ordering and managing the installation of data and voice circuits.
· Ordering and managing the installation of video surveillance systems, when required
· Configuring and testing the complete store POS system prior to installation.
· Staging and shipping all equipment to the store location.
· Traveling to the site and installing all equipment.
· Troubleshooting any technical issues that may arise on opening day
· Provide additional help to the retail team to ensure that the deadline for opening is met.
· Setup of email

C. Accountable for maintaining an accurate inventory of IT equipment.

D. Manage relationships with outside vendors for all IT systems, phone and data service and video
surveillance for the corporate office and all shops.

E. Ensure compliance with all security policies as dictated by Headquarter.