Quality Customer Service

JOYSONQUIN es una empresa dedicada a la fabricación de interiores decorativos de lujo para la industria automotriz, enfocados en la satisfacción del cliente y a mantener nuestros estándares de calidad.

Requirements:

- Scholarship: Industrial Engineering or Manufacturing engineering
- 3 years of experience in similar position.
- English Advanced (must).


Activities:

- Check everyday customer portal or customer email.
- Coordinate parts review with customer and containment on site.
- Coordinate internal containment and provide information and rejected parts for analysis to the team involved.
- Monitor PPMs, Complaint cost, and defect records for analysis.
- Present KPIs in weekly basis. And potential failures.
- Owner of Score card from the customer.
- Monitor and owner of external cost (CONQ).
- Visit to customer. (Follow open topics and agreements).
- Coordinate analysis of customer complaints with Fast response tool.
- Series project. / Engineering change validation with customer/ functional trials.
- Avoid customer claims (0 claims per month)
- PPM´S máximum 150 per month
- Non-Quality Cost 1.5% vs Sales.
- Provide 8D Reports to customer on time.


Knowledge:

- IATF
- VDA
- Six Sigma (Yellow Belt) Deseable