Technical Support Specialist english required
1 VacantesSistemas en Benito Juárez, Quintana Roo
- Salario: A convenir
- Categoría: Informática / Telecomunicaciones
- Subcategoría Sistemas
- Localidad: Benito Juárez
- Activo desde: 04/04/2024
- Jornada: Tiempo Completo
- Tipo de Contrato: Contrato por tiempo indeterminado
- Cantidad de Vacantes: 1
- Educación Mínima: Educación media superior - Bachillerato Tecnológico
- Años de Experiencia: 1
- Disponibilidad de viajar: Si
- Disponibilidad de cambio de residencia: Si
AdriaScan is a global provider of passport/ID scanning solutions in the travel and hospitality industries. Since founding in 2006, our solutions have been implemented in more than 2500 hotels around the globe in over 110 countries. Our solutions are industry standard, and we are the approved supplier of passport/ID scanning solutions for some of the largest hotel groups, such as Marriott, Hilton, AM Resorts, Blue Diamond, Palace Resorts, Accor, and IHG.
We are looking for a Technical Support Specialist who will fully use their knowledge, experience, and expertise to further improve our customer services by serving our clients and partners more efficiently and with stronger focus on their needs. Working with other colleagues from the Customer Service Department and the Development and Quality Assurance teams, you will:
- Provide technical support, perform installations and training services to users of AdriaScan software solutions,
- Receive, record, analyze, and resolve AdriaScan?s clients? requests for assistance and/or additional information,
- Gather AdriaScan clients? feedback and share it with other relevant AdriaScan personnel,
- Create new and update existing documentation and instructions on the use of AdriaScan software solutions.
As a Technical Support Specialist, you will need the following knowledge, skills, and experience:
- Minimum 1 year of experience in customer services or technical support role
- Working experience with technical support software solutions
- Working experience with Salesforce CRM is an advantage
- Very good communication and collaboration skills
- Being a self-starter with multi-tasking abilities
- Languages: Spanish (fluent), English (fluent)
- BSc in Information Technology or relevant diploma
We at AdriaScan are proud of our success and we consider our employees important part of that success. The following are some of benefits we offer to our employees:
- Relaxed working atmosphere in fast-paced growing business
- Possibility of promotion and pay rise based on work results and increased responsibilities
Please note that the job interview will be conducted in English.