Bilingual Contact Center Sr Specialist Nielsen

Job Description:
As a Bilingual Contact Center Sr Specialist, you'll be the face of Nielsen, building and maintaining
relationships with our panel families. You'll recruit, coach, and support Nielsen households, ensuring their
active participation and the integrity of our data collection process.
Job Responsibilities & Home Office Requirements
- Managing relationships with Nielsen families participating in media measurement panels.
- Conduct phone interviews, verifying eligibility, and ensuring proper equipment installation and
maintenance.
- Strong communication and persuasion skills are crucial.
- Collect device information, troubleshoot remotely, and ensure accurate data collection.
- Meet performance goals related to sample quality and customer satisfaction.
- Home Office Requirements: Requires a quiet workspace, high-speed internet, flexibility for
evening/weekend work, and mandatory in-person orientation in Mexico City.
Qualifications:
- Fluency in both English and Spanish (written and verbal) is essential.
- Excellent negotiation and customer service skills are required.
- Sales experience is a plus.
- Strong computer skills (iOS, Windows, Google Applications), software systems aptitude, and
knowledge of WiFi and networking.
- Superior organizational and time management abilities.
- High school diploma or equivalent work experience.