Marketplace Sales Support

Position Summary
The Marketplace Sales Support is responsible for driving the commercial execution and operational excellence of HP Store Marketplace business across all online partners. This role supports revenue growth, profitability, assortment strategy, promotional execution, inventory management, partner relationships, and customer experience while coordinating cross-functional teams to achieve business objectives.
The role serves as the commercial bridge between HP Categories, Marketing, Supply Chain, Finance, the Master Distributor, and Marketplace partners, ensuring flawless execution and sustainable business growth.
Key Responsibilities
Commercial Performance
- Support the achievement of Marketplace Revenue, Margin and Share objectives across all Marketplace partners
- Monitor daily, weekly and monthly business performance, identifying risks and proposing corrective actions
- Develop sales forecasts and support commercial planning to achieve business targets
- Analyze sales trends, customer behavior and market opportunities to maximize business performance
Marketplace Operations
- Drive operational excellence across all Marketplace platforms
- Manage the day-to-day relationship with Marketplace partners and third-party operators
- Ensure flawless execution of commercial initiatives across all channels
- Monitor Marketplace KPIs and identify opportunities for continuous improvement



Commercial Strategy
- Develop and execute the Marketplace Promotional Calendar aligned with Category priorities
- Coordinate promotional campaigns, coupons, rebates and commercial investments
- Support pricing governance and pricing parity across channels
- Collaborate with Category teams to maximize profitable growth
Portfolio & Assortment Management
- Support assortment strategy by ensuring the right SKU mix per Marketplace
- Identify Hero SKUs, exclusive products, and bundle opportunities
- Monitor product lifecycle and low-rotation inventory
- Recommend actions to improve sell-through and inventory health
Inventory & Supply
- Monitor inventory availability, Weeks of Inventory (WOI), and Days of Supply
- Identify supply constraints and inventory risks
- Coordinate replenishment requirements with Supply Chain and the Master Distributor
- Follow up on purchase orders and inventory allocation
Marketing Coordination
- Coordinate with Marketing teams to ensure successful campaign execution
- Validate pricing, banners, promotions, and product content before publication
- Monitor customer experience and Marketplace merchandising
- Ensure digital investments deliver profitable ROI





Business Analytics
- Develop and maintain Marketplace dashboards and KPIs, including:
o Revenue
o Margin
o Units
o Traffic
o Conversion Rate (CR)
o Average Order Value (AOV)
o ROAS
o Sell-Out
o Inventory Health
o Promotional Performance
- Translate data into actionable business recommendations
- Present business performance and improvement opportunities to management
Cross-functional Leadership
- Coordinate execution with:
o Category Management
o Marketing
o Supply Chain
o Finance
o Customer Service
o Master Distributor
o Marketplace Partners
- Influence stakeholders to ensure timely execution of business priorities
- Lead regular business reviews with distributors and Marketplace partners

Business Development
- Support the expansion of the Marketplace business through new commercial initiatives
- Identify opportunities with strategic partners, including payment providers and Marketplace ecosystems
- Support Affinity Programs and Employee Purchase Programs when applicable
Qualifications & Experience
- Bachelor's Degree in Business, Marketing, Engineering, or related field
- MBA is a plus
- 4?6 years of experience in eCommerce, Digital Commerce or Marketplace business
- Experience managing Marketplace platforms such as Mercado Libre, Walmart, Liverpool, Amazon, Elektra, or Coppel
- Proven experience driving revenue, margin, and business growth
- Experience working in cross-functional environments
- Strong analytical and commercial background
- Fluent English and Spanish
Core Competencies
- Commercial Acumen
- Ownership Mindset
- Business Analytics
- Marketplace Operations
- Pricing Strategy
- Promotional Planning
- Inventory Management
- Stakeholder Management
- Negotiation & Influence
- Customer Centricity
- Execution Excellence
- Strategic Thinking
- Results Orientation
- Adaptability
- Project Management
Technical Skills
- Advanced Excel
- Power BI (preferred)
- Magento or similar eCommerce platform
- Google Analytics (preferred)
- Marketplace Seller Centers
- Microsoft Office
- Dashboard development
Personal Profile
The successful candidate is a highly analytical, execution-oriented professional who combines strong commercial judgment with operational discipline. This individual thrives in fast-paced environments, demonstrates a strong sense of ownership, and effectively influences cross-functional teams without direct authority. They are passionate about digital commerce, continuously seek process improvements, and are committed to delivering profitable growth through data-driven decision-making and flawless execution.
Drive business decisions through data, balancing Revenue, Margin, Inventory Health, and Customer Experience while maximizing profitable growth.