HR Coordinator Bilingual

Summary

The position will be an extension of the HR Buisness Partner for an assigned Business Unit. The role is to undertake any HR related topic in the BU, Esca-lated disciplinary actions, dismissals, development programs, employee satis-faction plans and policy compliance.

Responsibilities


- Execution of HR unit plans and assure alignment with company strategy and policy.
- Serves as a point of contact for the operation or functions assigned for all matters related to human resources.
- Employee Relations Matters
- Creation of performance action plans related to Attrition and discipli-nary KPI?s (partnering with operation and other support areas)
- Staff recruitment and selection process
- Follow up with ESAT action Plan
- Ensure the execution of HR programs and initiatives
- Provides day-to-day performance management guidance to line man-agement (e.g., coaching, counseling, career development, disciplinary actions).
- Promoter and Monitor of Company Values
- Strategic Partner to all department leaders for People Management strategy
- Vigilant of any employee related issues internally and externally.
- Establish and Monitor communication channels with all employees
- Manage and control department expenditure within agreed budgets.
- Monitor compliance to Health and Safety norms in accordance to local law and company policy.
- Budget allocation for distribution with external suppliers for events and activities on and off site.
- Creation of Unit event Calendar in calibration with Site or City Calendar,
- Creation of action plans to follow-up on employee satisfaction surveys, ESAT Committees, exit interviews, Our Channel and other company cli-mate measuring tools.
- Establish and conduct and recurrent attrition analysis cycle plan.
- Creation of retention strategy for company employees at all level, with priority in agent attrition.
- Keep site leadership informed of major issues regarding employee´s safe and company?s interests. Escalate when needed.
- Ensure activities meet with organizational requirements for quality management, health and safety, legal, environmental policies.
- Assure employee development based on a periodical performance re-view, training needs analysis process and/or designed career path pro-grams.
- Read and sign the ISMS policies.


Education and Specific Training:

- Bachelor Degree.
- Preferably Business Administration, Psychology, Pedagogy or Similar
- English Level B2 ? C1
- Full Time