Guest Services Manager Entrevista presencial

¡Hola a todos! Nos complace anunciar una nueva oportunidad de empleo en nuestra red de Hoteles.
Buscamos Guest Services Manager apasionado, con experiencia y habilidades de liderazgo sólidas parair a trabajar a USA con visado TN (nosotros te guiamos en el proceso del visado).
IMPORTANTE: El hotel de USA que esta contratando, estará con nosotros el 12 de Julio en Marriot Reforma CDMX en nuestra feria de reclutamiento para entrevistar a los candidatos en persona.
Location: Maddison, WI
Salary/Wage: starting at $60k USD annually - Bonuses: Manager (10% of base salary)
Position Overview
The Guest Services Manager strives to continually improve guest and employee satisfaction, maximize the financial performance of the department and monitors compliance with standards and procedures.
Responsibilities
Manages the execution of all operations in Guest Services (e.g., Front Office, Bell, Valet, and PBX)
Assists in analyzing operational and reporting systems and translates the insight into actionable plans for the organization and each property
Audits systems & reviews reports understanding gaps in performance execution of brand and service standards
Assists with guest services functions as needed
Assists in training staff and developing for potential career advancement
Responsible for personnel related matters including: performance management, disciplinary action, investigations, training, etc.
Identifies opportunities and implements programs to improve guest services processes, drive efficiency, and maximize the guest experience
Required Qualifications & Skills
Bachelors Degree in Hospitality, Hotel Management or tourism
1+ year previous Front Desk/Guest Service management experience
Must be flexible regarding schedule, based on business demands
Previous experience demonstrating strong customer service
Successful completions of a criminal background check and drug screen
Desired Qualifications & Traits
Ability to multi-task and prioritize a variety of tasks with minimal direction
Proven teamwork skills
Enthusiastic and energetic
Excellent communication skills
Housing type
Property is discussing options of how long they can temporarily house candidates while they secure their own housing. This will be on a case by case basis.