Customer service San Luis Potosí

TBC DE MÉXICO - CUSTOMER SERVICE

Job Requirements:
- 2 or 4 year college degree in business or other related field
- Minimum 3 years of experience in high volume, fast paced customer facing contact center Automotive service / tire knowledge preferred
- Bi-lingual in English / Spanish
- Typing speed 45 WPM+
- Ability to communicate effectively in writing with proper grammar, spelling and punctuation
- Responsive to customer needs, possess a passion for quality, and have a history of strong results
- Highly developed sense of integrity and commitment to customer satisfaction
- Strong problem solving, critical thinking, and negotiation skills
- Advanced computer skills (MS Word, Excel, and Outlook)
- Ability to navigate multiple applications while interacting with customers
- Understanding of call center metrics and common technologies preferred
- Willingness to work a flexible schedule to include weekends, holidays and occasional overtime when needed

Primary Responsibilities:
- Professionally respond to customer contacts in a manner which meets the desired format of the customer
- Take decisive action to protect TBC and its subsidiary brands in the public eye
- Thoroughly and efficiently collect customer information, reason for call, vehicle needs, and resolution details
- Address and resolve, with empathy and care, customer service experience issues
- Recommend and generate price quotes for tires, referencing vehicle specifications and available inventory
- Schedule, modify, or cancel appointments as requested by consumers
- Address and resolve general inquiries related to transacting business with our store locations
- Build and maintain effective relationships with customers and store associates
- Maintain a balance between company policy and customer benefit in decision making
- Focus on meeting and exceeding team and individual performance metrics to drive results
- Cross functionally support other positions as needed to ensure Contact Center service levels are achieved
- Prioritize urgent matters and escalate when necessary to management or field leadership
- Complete all daily assignments
- Research and resolve grievances with support of store associates and field management
- Ownership of incident from inception to resolution to follow up
- Other customer service related tasks, as assigned

Apply now! Join our team