Team Leader ? Member Services (Renewals Department)

Location: Cancun, Quintana Roo, Mexico ? Sabio Service Center
Department: Member Services ? Renewals
Reports To: Member Services Manager


At Sabio Life, we redefine luxury travel and lifestyle management. We are a prestigious private club offering 24/7/365 global concierge services and exclusive access to high-end experiences around the world. Our Members enjoy personalized service, curated travel solutions, and privileged access to elite products and partners worldwide.
We are currently seeking a Members-Services Team Leader to join our dynamic team .

Key Responsibilities;

- Lead, motivate, and coach a team of Renewal Agents to achieve membership renewal targets.
- Ensure consistent, high-quality outbound and inbound communications with Members.
- Train staff to deliver engaging presentations of membership benefits, including global concierge access, VIP travel planning, and renewal promotions.
- Monitor team performance through KPIs: renewal rates, member contact metrics, tutorial attendance, and closing percentages.
- Collaborate with Marketing and Concierge departments to align campaigns, communications, and service excellence.
- Hire and train new Renewal Agents, coordinating with HR throughout the onboarding process.
- Resolve escalated member concerns with professionalism, empathy, and confidentiality.
- Prepare and submit weekly team performance and sales reports.
- Contribute insights to management on improving products, services, CRM systems, and training programs.
- Ensure the implementation of best practices within the CRM and BackOffice systems.
- Represent Sabio Life?s core values?courtesy, respect, commitment, excellence, and discretion?at all times.

Required Skills & Qualifications

- 5+ years of leadership experience in a call center, customer service, or luxury hospitality environment.
- Proven success in sales, renewals, or membership/dues collection.
- Exceptional English communication skills ? spoken and written fluency in English is essential.
- Strong leadership, team management, and motivational skills.
- Persuasive presentation and negotiation abilities.
- Proficiency with CRM platforms and call center software.
- Analytical mindset with the ability to interpret data and make informed, results-driven decisions.
- Multilingual candidates (especially English/Spanish) are highly valued.

What We Offer

- Competitive base salary + performance bonuses.
- Average monthly earnings: approximately MXN $70,000 (Team Leader average).
- Dynamic and professional work environment within the luxury travel sector.
- Growth opportunities within a fast-expanding global brand.
- Continuous professional training and leadership development.


How to Apply?

If you are ready to elevate your career and lead a world-class team, we invite you to apply today.
Please submit your resume in English and a brief cover letter highlighting your leadership experience and English proficiency.