Customer Care Representative Call center Native English

The ideal candidate will be responsible for providing exceptional customer support and ongoing case management, ensuring an outstanding client experience throughout the debt relief process.

- Key Responsibilities:

Customer Support: Deliver high-quality service while providing personalized assistance to assigned clients.
Case Management: Manage and monitor client accounts throughout the debt relief process, ensuring timely follow-up and accurate case progression.
Documentation: Maintain accurate and up-to-date client records and documentation within the company's system.
Client Assistance: Address client inquiries and provide clear, timely information regarding the status of their debt relief program.
Follow-Up: Maintain consistent communication with clients to keep them informed of updates and progress on their cases.


- Qualifications:
Language: Native-level English proficiency with excellent pronunciation (required), including outstanding verbal, written, and reading comprehension skills.
Education: High school diploma or equivalent (minimum requirement).
Experience: At least 6 months of experience in customer service or a call center environment.

Technical Skills: Basic computer proficiency and working knowledge of Microsoft Office applications.
Core Competencies
Exceptional verbal and written communication skills
Strong reading fluency and comprehension
Customer-focused mindset
Excellent organizational and follow-up skills
Ability to work collaboratively in a team environment
Strong problem-solving abilities

-What We Offer:
Net monthly base salary of MXN $15,000
Performance-based bonuses
Benefits required by Mexican labor law, including:
Social Security (IMSS)
Infonavit
Christmas bonus (Aguinaldo)
Paid vacation
Vacation premium
Paid training
Rotating work schedule from Monday through Saturday, based on operational needs
Saturdays: 9:00 a.m. ? 6:00 p.m.
Fixed day off every Sunday
8-hour workday plus a 1-hour lunch break
Available Shifts
8:00 a.m. ? 5:00 p.m.
9:00 a.m. ? 6:00 p.m.
10:00 a.m. ? 7:00 p.m.
Location
Centrally located office in Cancún, conveniently situated near Costco.