Operations Manager Property Manager

Lumina Stays is seeking an experienced and motivated Operations Manager to join our team in Puerto Escondido. The Operations Manager will be responsible for overseeing the daily operations and ensuring that all tasks run smoothly and efficiently. This is a full-time position, reporting directly to the Operations Director.

Key Responsibilities:
-Oversee the daily operations, including housekeeping, maintenance, procurement and check ins/check outs.
-You will be required to visit the units in order to meet with the operating team periodically, so having a vehicle is recommended.
-Ensure that all areas are operating within budget.
-Develop and implement standard operating procedures to improve efficiency and guest satisfaction.
-Maintain and monitor high standards of quality and guest service.
-Manage and motivate a team of employees to ensure that they are providing exceptional service to guests.
-Ensure that all health and safety regulations are being followed.
-Coordinate with the team to respond to guest complaints and concerns in a prompt and professional manner.
-Collaborate with the sales and marketing team to communicate insights to increase revenue and occupancy.

Qualifications:
-Bachelor's degree in hospitality management, business administration or a related field.
-Advanced english
-A minimum of 5 years of experience in hotel operations, with a strong focus on guest service and quality control.
-Proven track record of managing a team.
-Excellent leadership, communication and interpersonal skills.
-Strong problem-solving and decision-making skills.
-Ability to work effectively in a fast-paced and dynamic environment.
-Proficient in Microsoft Office and other hotel management software.

We offer:
Competitive salary
Benefits package
Opportunities for growth and advancement.
If you are passionate about hospitality and are seeking an exciting and challenging career opportunity, please submit your resume for consideration.