Medical Customer Service Representative English Remote

Breaking News: TTEC obtained the ?Best Workplaces 2023? recognition from CompuTrabajo, the employment leader in Mexico.

Be the spark that brightens days and ignite your career with TTEC?s award-winning employment experience. As a Medical Customer Service Representative ?Spanish-English working remotely, you?ll be a part of bringing humanity to business. #experienceTTEC

What You?ll be Doing
Do you have a passion for helping others and giving them peace of mind? Whether it?s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you?ll be the difference between their customer experience being just average or an exceptional one.

During a Typical Day, You?ll
- Receive and process incoming communications from various sources and handle or route them appropriately according to established guidelines
- Utilize appropriate resources to determine if requests are in or out of scope and initiate intake of new order requests, obtaining patient demographic information, prescriber information, and equipment requested where appropriate
- Respond to general inquiries regarding service offerings
- Work with a sense of advocacy and urgency to ensure that members? needs are being met
- Deliver a high-quality patient experience and meet the performance goals established for the position including: productivity, call quality, member satisfaction, first call resolution and attendance
- Maintain confidentiality of patient health information and adhere to guidelines
- Perform other job duties as assigned

What You Bring to the Role
- At least 2+ years of recent experience in the healthcare equipment or durable medical equipment (DME) industry in customer service & qualification department, DME logistics & transition role, or any other related experience
- Proficient in MS Office applications and ability to learn department and job-specific software systems
- Organizational skills
- Effective verbal and written communication skills
- Analytical skills when problem-solving
- High attention to detail and a high degree of accuracy

What You Can Expect
- Supportive of your career and professional development
- An inclusive culture and community minded organization where giving back is encouraged
- A global team of curious lifelong learners guided by our company values
- Competitive salary plus performance bonus opportunities and yes all benefits you'd expect and maybe a few that would pleasantly surprise you

A Bit More About Your Role
We?re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can?t be taught ? a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.

You'll report to the Team Lead. You'll contribute to the success of the customer experience and the overall success of the team.
About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

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