Customer Support e commerce

A Fortune 109 company with 22,000 employees worldwide, Arrow brings technology solutions to a breadth of markets, including telecommunications, information systems, transportation, medical, industrial, and consumer electronics. Arrow provides specialized services and expertise across the entire product lifecycle. Arrow does this by connecting customers to the right technology at the right place, time, and price. Arrow provides extraordinary value to customers and suppliers - the best technology companies in the world - and connects them through the company's industry-leading services.

This position will be part of our Digital Team which supports the business from our websites- Arrow.com, Verical.com and MyArrow, where a strategic mindset and interaction with team members across the globe is essential; with a special focus on delivering the best service experience to our customers.

This position is specifically for entry level employees.



What You?ll Be Doing:

Serve as first point of contact for inbound customer inquiries via phone, email and chat.

Prioritize a positive customer experience by providing expert level customer service, interfacing directly with customers for resolution; with a high level of professionalism, a solid adherence to SLA?s and expected time of response.

Greet customers in a courteous and professional manner, listen carefully to customers' needs and concerns, clarify and confirm customer requirements in a clear and concise manner to ensure issue resolution and customer satisfaction.

Always maintain a courteous and calm manner to de-escalate stressful or difficult situations; rely on manager or team support when necessary.

Maintain basic knowledge of customer products and/or services.

Use internal Arrow resources and tools to effectively handle customer inquiries, troubleshoot, and find the best solution.

Use Salesforce to document customer information to create, update or adjust customer contact, account and/or case records.

Consistently and accurately maintain Salesforce with customer contact/request reason and resolution for accuracy and metric tracking.

Owns all cases generated by incoming requests from customers via phone, email or chat, until completion in an End-to-end process.

Provides prompt follow up of cases to end user customers.



What We're Looking For:

Bachelor?s degree or High School diploma
1 year of experience in customer service / e-commerce support.
Microsoft Office skills ? basic or intermediate
Fluent in English.
Attentive to detail.
Strong written and verbal communication skills.

Work Arrangement:
Hybrid: 3 days in office/2 days work from home


What's In It For You:

At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That?s why we offer competitive financial compensation, including various compensation plans, and a solid benefits package.

30 days of Christmas bonus
40% vacation premium
12 vacation days plus 2 floating days
Vision and Dental Assistance
Life Insurance
Healthcare Insurance
10% Food/Pantry Vouchers
Restaurant Vouchers
13% Savings Fund
Access to Arrow?s Employee Discount Program
On-site Gym
Growth Opportunities, and more!

$16,816.67 - $18,000.00 MXN Monthly