QUALIFICATIONS:
PREVIOUS EXPERIENCE IN A CALL CENTER ENVIRONMENT.
CUSTOMER SERVICE ORIENTATED WITH DEMONSTRATED ABILITY TO SHOW EMPATHY.
EXCELLENT WRITTEN AND VERBAL COMMUNICATION SKILLS.
MUST BE PATIENT AND INCLINED TO HELP OTHERS.
MUST BE DETAIL ORIENTED.
ABILITY TO ACHIEVE HIGH PRODUCTIVITY AND QUALITY STANDARDS.
PROFICIENT WORKING KNOWLEDGE OF WINDOWS OS, INTERNET, AND ASSOCIATED SOFTWARE.
BILINGUAL - ENGLISH/SPANISH A PLUS.
RESPONSIBILITIES:
COMPLETES THE ONLINE APPLICATION FOR THE CLAIMANT.
ASKS A SERIES OF PERSONAL MEDICAL QUESTIONS.
USES SEVERAL SYSTEMS TO COMPLETE THE PROCESS. WEBSITE, INTERNAL, AND ORDER MANAGEMENT SYSTEMS.
DEMONSTRATE EMPATHY, COMPASSION, AND PATIENCE.
MAINTAIN CONFIDENTIALITY OF SENSITIVE INFORMATION.
MEET PRODUCTIVITY AND QUALITY GOALS.
USE OF CALL MANAGEMENT SOFTWARE TO ANSWER CALLS, ADHERE TO SPECIFIED SCHEDULE, AND BREAKS.
SHIFT: TRAINING - MONDAY TO FRIDAY 8:00 AM - 4:00 PM, WORKING SCHEDULE: 8:00 AM TO 7:00 PM (NINE-HOUR SHIFT)
SALARY AND BENEFITS:
$17,500 BASE GROSS MONTHLY SALARY:
$14,954.34 APPROX. BASE NET MONTHLY SALARY $3,443.43 NET WEEKLY SALARY FOOD STAMPS $1,500 PESOS
- SAVINGS FUNDS 4%
- CHRISTMAS BONUS 15 DAYS (INCREASES WITH TENURE)
- ALL OTHER LAW BENEFITS: VACATIONS, IMSS, PROFIT SHARE
RESPONSIBILITIES:
COMPLETES THE ONLINE APPLICATION FOR THE CLAIMANT.
ASKS A SERIES OF PERSONAL MEDICAL QUESTIONS.
USES SEVERAL SYSTEMS TO COMPLETE THE PROCESS. WEBSITE, INTERNAL, AND ORDER MANAGEMENT SYSTEMS.
DEMONSTRATE EMPATHY, COMPASSION, AND PATIENCE.
MAINTAIN CONFIDENTIALITY OF SENSITIVE INFORMATION.
MEET PRODUCTIVITY AND QUALITY GOALS.
USE OF CALL MANAGEMENT SOFTWARE TO ANSWER CALLS, ADHERE TO SPECIFIED SCHEDULE, AND BREAKSPROCEDURES.
MEET OR EXCEED SPECIFIC PERFORMANCE STANDARDS APPROVED BY MANAGEMENT. STANDARDS MAY CHANGE TO BETTER REFLECT THE JOB DUTIES AND BUSINESS NEEDS.
