Technical Support Representative ? Audio Devices (Advanced English)

Job Description:
We are looking for a Technical Support Representative to deliver excellent customer service and technical assistance to users of portable and Bluetooth audio devices. If you have experience in device repair, retail electronics, or tech support and enjoy helping people solve problems, this is the role for you.

Responsibilities:
Provide personalized customer support via phone calls, email, chat, and SMS
Troubleshoot technical issues related to Bluetooth audio devices (headphones, speakers, battery, connectivity, sound, pairing, etc.)
Assist customers with warranty claims and product inquiries
Accurately document interactions and follow company processes
Follow all internal procedures, quality standards, and compliance guidelines

Requirements:
Advanced English communication skills (verbal and written)
Minimum 6 months of experience in technical support, customer service, or device repair
Comfortable working with Bluetooth audio devices and basic tech troubleshooting
Strong multitasking, organizational, and documentation skills
Proficient computer skills

High school diploma or equivalent (no college degree required)
Preferred Experience:
Experience working in electronics or tech retail environments such as Apple, Best Buy, Geek Squad, iShop, etc.

Ability to explain technical issues in a simple, customer-friendly way

We Offer:
Gross monthly salary: $11,000 MXN
Up to $16,000 MXN/month with performance-based bonuses
Paid training and onboarding
Stable, long-term opportunity
Friendly, tech-oriented work environment
Growth and development within the company
If you're passionate about technology, customer experience, and have the skills to troubleshoot audio devices ? apply today and join our team!