Bilingual Customer Services Representative SAP Manufacturing Industry

A global manufacturing company and leader in adhesive label materials and packaging solutions is looking for a Bilingual Customer Service to join its team.

REQUIREMENTS
-Completed Bachelor's degree in Business Administration, International Business, Industrial Engineering, or a related field.
-Minimum 2 years of experience in Customer Service or B2B Customer Support.
-Strong customer service and communication skills.
-Experience managing customer inquiries, order processing, and issue resolution.
-Intermediate conversational English (required), as you will communicate with global customers.
-Intermediate Excel skills.
-Experience with Salesforce (preferred).
-Organized, proactive, service-oriented, and detail-oriented.

RESPONSIBILITIES
-Manage the complete sales order process from order entry to final delivery.
-Collect, verify, and process customer order information.
-Communicate with customers to provide order updates and resolve inquiries or complaints.
-Maintain accurate customer information in Salesforce (CRM).
-Follow up on payment records and documentation.
-Coordinate with internal departments to ensure timely and accurate order fulfillment.

WHAT WE OFFER
Salary: MXN $20,000 - $25,000 (based on experience).
100% payroll registration.
Benefits above the legal requirements:
20 days of Christmas bonus (Aguinaldo).
50% vacation premium.
8% savings fund.
10% grocery vouchers.
Life insurance.
Major Medical Insurance.

Schedule: Monday to Friday, 8:00 a.m. to 5:30 p.m.

Location: Periférico Blvd. Manuel Ávila Camacho, Tlalnepantla, Estado de México.

Interested? If you meet the requirements, we'd love to hear from you. Please send us your updated resume and become part of a global industry leader.