Technical Documentation Specialist IT Home Office

JOB DUCK IS HIRING AN IT TECHNICAL DOCUMENTATION SPECIALIST



Job Duck is a virtual staffing company that matches candidates to work from home for a single U.S.-based business, in most cases a law firm.



The Technical Documentation Specialist gathers information on day-to-day business operations and presents this information in a way that is understandable, educational, and clarifying. They generate innovative ideas for IT content, document procedures related to IT processes, and facilitate knowledge dissemination, by making sure to balance technical clarity with the need for broad comprehension and reader engagement. They are responsible for process mapping, policy creation, researching best practices, and through applying process analysis, assist in generating ideas for departmental and company-wide workflow improvements.



Monthly compensation: USD 900



Duties and responsibilities include but are not limited to the following:

-Researching and analyzing information for developing and updating policy, procedure, and formal documentation, in line with company standards.

-Identifying the most effective and coherent method of presenting written information to maximize reader understanding.

-Ensuring the accuracy of IT process documentation and applying changes in real time.

-Creating new policies and procedures that align seamlessly with the company style and guidelines.

-Employ various and versatile research and process mapping techniques to accurately capture and represent business processes.

-Review technical material for consistency and accuracy, suggest and apply necessary improvements and changes.

-Collaborate with subject matter experts to generate innovative ideas for content and workflow solutions.

-Facilitate and guide best practices in calendaring, software use, and formal communication.

-Facilitating departmental meetings and interdepartmental communication.

-Calendar structural events in departmental calendars.



Skills:

-Research skills.

-Attention to detail.

-Analytical and conceptual thinking.

-Multi-tasking abilities.

-Ability to prioritize and execute tasks in a fast-paced environment.

-Problem-solving aptitude and proactiveness.



Requirements:

-Proficiency in English at an advanced or native level (B2, C1, or C2).

-Excellent written and verbal skills in English.

-At least six months of experience as a technical writer.

-Proficiency in process mapping and analysis techniques.

-Fluency in IT terms and technology/data concepts.

-Strong working knowledge of Microsoft Office.





We encourage you to apply now! Are you looking for a work-life balance? Duck for it!

Every candidate has to pass each step in our application process to become part of our team.