Operations manager de Lunes a Viernes de 45k a Negociar

Operations manager

Manage Visa Application Unit, ensuring efficiency, compliance, and profitability while fostering consulate relationships.

Responsibilities:
- Oversee unit operations, profitability, and target achievement.
- Develop consulate relationships and ensure compliance with SLAs.
- Drive staff efficiency and productivity.
- Implement process enhancements and new rollouts.
- Control budgets and resources.
- Conduct staff training and mentorship.
- Ensure security and adherence to environmental policies.

Key Performance Indicators:
- Productivity
- Customer satisfaction
- Timely & accurate data entry
- Meeting revenue targets
- SLA adherence
- Staff training and satisfaction
- Incident management and RCA completion
- Website maintenance and project completion

Interactions:
- External: Clients, vendors, applicants
- Internal: Departments, operations managers, corporate office

Qualifications:
- Graduate with 5-9 years experience in Travel or Service industry.
- Proficient in MS Office, adaptable, and innovative.

Competencies:
- Entrepreneurship
- Quality orientation
- Team collaboration
- Communication
- Leadership

Additional:

Advanced English level is mandatory

We offer:
- Excellent salary compensation
- Private medical insurance
- Law benefits
- Annual performance-based bonus

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