Join Viva Passenger Support Representative

AIRLINE CUSTOMER SERVICE REPRESENTATIVE
JOIN A TEAM THAT HELPS PEOPLE TRAVEL WITH CONFIDENCE
INSURGENTES SUR, MEXICO CITY | ON-SITE | IMMEDIATE HIRING

Looking for more than just a job?

Join one of the most recognized airlines in Mexico and become part of a team that helps thousands of passengers every day. Every call is an opportunity to solve problems, provide peace of mind, and create a positive travel experience.

We're looking for service-oriented people who enjoy helping others, communicating clearly, and working in a professional environment where growth and development are truly encouraged.

WHAT YOU'LL DO

- Assist passengers over the phone with travel-related inquiries
- Support flight reservations, schedule changes, baggage services, and travel requests
- Provide accurate information and solutions with empathy and professionalism
- Follow up on customer requests and ensure resolution
- Deliver a positive customer experience from beginning to end

WHAT WE OFFER

- Permanent contract
- Full legal benefits from day one
- 100% paid airline customer service training
- Immediate hiring process
- Early vacation benefits starting from the third month
- Employee referral bonus program
- Free English classes
- Agreements with universities, retail brands, and service providers
- Free transportation for evening shifts
- Career development opportunities and internal growth
- A collaborative, respectful, and professional work environment

WHAT WE'RE LOOKING FOR

- 18 years or older
- High school diploma completed or in progress
- Previous customer service experience is a plus (call center or face-to-face)
- Strong communication skills and customer-oriented mindset
- Basic computer skills
- Good written communication and attention to detail

LOCATION

- Insurgentes Sur, Mexico City
- Easy access and excellent transportation connectivity

DIVERSITY & INCLUSION

We believe talent comes in many forms. Our hiring process is inclusive, respectful, and free from discrimination. We welcome individuals from all backgrounds and evaluate candidates based on their skills, potential, and commitment.

READY FOR TAKEOFF?

If you're looking to build a career in the airline industry while helping people reach their destinations with confidence, we'd love to meet you.

Apply today and start your journey with us.