IT Operations Analyst
Job Summary
The Operations Associate will be in charge of monitoring high priority tickets, and escalating if necessary, until the ticket life cycle is completed. Must have technical proficiency in more than one (or all) Compucoms ticketing systems: Clarify, Service Now, Remedy, Clearvision. Outstanding customer service orientation.
Work Location: Hybrid (3 days onsite / 2 days remote)
Responsabilities
This is a dedicated and exclusive role that requires a complete understanding and use of the clients ticketing system and some logistics knowledge for shipment tracking and screening this role is also responsible for performing proper revision, documentation and correction of the clients tickets, and the pertinent and efficient dispatch to either Level 2 or the field. All these task will need to be performed withe the highest quality and customer service skills but most importantly, these associates will need the ability to communicate clearly and effectively while interacting with the client and PMO.
Qualifications
Excellent English Skills (Above 85% conversational skills)
Process and results oriented
Excellent multitasking skills
Ability to work without direct supervision and complete tasks on time
Responsible and with a sense of urgency
Call ownership
Desired: Clarify knowledge
Hardware: Basic Knowledge of desktop, laptops and laser printer components, most important components and their main function. Identification and trouble shooting of most common hardware issues.
Service desk or Customer Service experience over the phone with US clients is mandatory.
Desired: Familiar with ticketing systems and knowledge database.
We offer
Attractive Base Salary
Major Medical Expense Plan
Life insurance
Saving fund: 10% of your base salary
Christmas bonus averaging 30 days pay for every year
Grocery & Restaurant vouchers
*If you are interested, please send your resume in english
Equal Employment Opportunity
CompuCom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law