Bilingual Customer Service Agent English

As a Bilingual Customer Service Agent ? English-Spanish working on-site in Mexico City, you will have opportunities to advance your career while nurturing your personal well-being in a role designed to empower your professional growth and support a healthy work-life balance. Join our team today and see why TTEC is Great Place to Work certified.

What You Can Expect
- Up to $19,360MXN based on skills and the candidate?s qualifications for the program, including additional bonuses based on your performance
- Working on site ($15,000MXN divided into 6 months) with paid training and restaurant vouchers from day one
- Referral bonus program with payouts of $10,000MXN in a single payment
- Tuition reimbursement along with thousands of free courses for professional development
- Life insurance, with medical service on-site and a breastfeeding program for new mothers
- Leaders and coworkers who are supportive of your career, plus a community-minded organization where giving back is encouraged (TTEC Foundation grants supporting local education are fully-driven by employees)

During a Typical Day, You?ll
- Answer incoming communications from customers
- Conduct research to provide answers for customers to resolve their issues

What You Bring to the Role
- At least 1 year of recent experience in Customer Service
- Advanced English and Spanish both written and spoken
- Open availability to work any shift, including evenings and weekends
- Ability to navigate through several web applications simultaneously (multitask)
- Competency using Microsoft Windows
- Currently live in Mexico City or the immediate surroundings

About TTEC
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.