Customer Service Agent

-Handle Customer contacts from different channels (telephone, e-mail, chat) identifying their concerns and responding promptly to their inquiries

-Follows up on Customer interactions via e-mail, telephone or chat with other departments/teams and outside vendors/third parties. Feeds ticketing systems to record Customer interactions and transactions. Attend trainings, meetings and mentoring to maintain knowledge updated and receive feedback

-Create performance reports and provides mentoring and feedback to new agents or agents that have been recently trained in a new segment. Process orders, rebates, complaints