Tech Support Representative $25,114 Bilingüe

Join the Coolest Call Center in Tijuana!
Confie is a shared service center, originally from the United States, mainly in the areas of California, Nevada, and Arizona. Its clients are primarily insurance companies in the vehicle and medical sectors, each with more than 60 lines of business.
Important:
This is an on-site position. Only candidates residing in Tijuana, Rosarito, or Tecate will be considered. We do not cover relocation expenses.
A minimum B2 level of English is required for this position.
WhatsApp will be the only method for follow-up on this application.
Tech Support Agent - Confie Tijuana

Benefits:
Competitive salary with professional growth opportunities
Comprehensive training and ongoing development
Collaborative and team-oriented work environment
Superior benefits compared to the legal requirements
Weekly pay and productivity bonuses
Rewards and recognition program
Career advancement opportunities within the company
Employee discounts on tuition with local universities
Discounts with participating local businesses
Paid training (including bonus)
Excellent location accessible via public transportation
Legal benefits
Paid vacations and vacation premium
Savings fund and voluntary savings plan
Health services institution (IMSS)
Federal Housing Credit Program (INFONAVIT/FONACOT)
Requirements:
1 Year in Tech Support Experience
Knowledge and experience with the Salesforce tool
Fluency in English and Spanish (both spoken and written)
Proficient in Microsoft Office Suite
Responsibilities:
Provide technical support for Salesforce, troubleshooting software, hardware, and connectivity issues while ensuring customer satisfaction and meeting SLAs.
Assist customers via phone, email, and ticket system, using knowledge base resources to resolve inquiries.
Document interactions, escalate complex issues, and ensure timely resolution.
Educate customers on product features, best practices, and stay updated on Salesforce updates.
Dont miss out on the opportunity to be part of a growing team and make a difference in customer experience!