Engagement manager
ScaleWise is a nearshore talent and delivery partner connecting skilled professionals in Mexico with US-based technology companies. We currently support the delivery team of a fast-growing SaaS company in the project and portfolio management space, helping their enterprise clients implement and adopt their platform successfully. This position is based at our ScaleWise office in Tijuana, working closely with a distributed delivery team across North America.
What you'll do:
- Serve as the day-to-day point of contact for assigned clients, owning the relationship through the full project lifecycle
- Create and manage project schedules, milestones, and deliverables
- Lead business strategy workshops and translate findings into actionable roadmaps
- Monitor scope and budget, manage change requests, and keep stakeholders aligned
- Facilitate requirements gathering and sprint grooming alongside the Solution Consultant
- Produce and deliver status reporting, tracking risks and resolving delays
- Work jointly with Solution Consultants on solution design, bringing enough technical fluency to ask the right questions during discovery, not just track tasks
- Act as a trusted advisor to clients, providing strategic guidance throughout delivery
What you need:
- 3 to 5+ years of experience in project management, technical consulting, or delivery management, ideally in a SaaS or enterprise software environment
- Proven experience owning client relationships and project outcomes end to end, not just coordinating tasks
- Working familiarity with Power BI and the broader Microsoft ecosystem
- Genuine fluency in project and portfolio management (PPM) concepts and tools, whether Microsoft-based or from a comparable platform
- Strong written and verbal communication skills in English, including comfort leading high-stakes client conversations
- Prior hands-on implementation or technical consulting experience is a strong plus ? the strongest candidates for this role have previously worked as Solution Consultants or in a similarly hands-on technical delivery role
Nice to have:
- PMP, Scrum Master (CSM), or SAFe certification
- Experience with Power Automate or Microsoft Project / Project Online
- Familiarity with Agile delivery frameworks
Details:
- On-site position at our Tijuana office
- Working hours aligned to US Eastern through Pacific time
- Must be based in or able to commute to Tijuana