Agente Bilingüe de atención al Cliente

? Manage high-volume Inbound/Outbound calls in a call center environment with off-site Receptionist duties
- Identify customers? needs, clarify information, research every issue, and provide solutions and/or alternatives
- Fulfills requests by clarifying desired information, completing transactions, and forwarding requests.
- Demonstrates personal responsibility & accountability by meeting attendance and schedule adherence expectations
- Utilize various communication ?Scripts? when handling different topics for effective customer service & insight
- Promotes additional services by recognizing opportunities to up-sell accounts, and explains new features
- Build sustainable relationships and engage customers by taking the extra mile for clients
- Organize records of all conversations in our call center database in a comprehensible, clear, and concise manner
- Frequently attend educational seminars to improve knowledge and performance levels
- Meet independent/team qualitative & quantitative targets