Customer Service Support

Position Description:

Provides customer service support for Victory USA parts and service department by obtaining, analyzing, and verifying the accuracy of customer requests for parts and/or service in a timely manner. Initiates and implements corrective action as needed to ensure customer satisfaction is maintained while meeting customers needs and expectations. will be responsible for placing sales orders at our ERP, reviewing and following backorders, invoice to our customers in a daily manner, reviewing and cleaning order status reports, and working with our local operations as assigned.

This position supports USA operations, but is located at the COE in Guadalupe Nuevo Leon (Monterrey facility), is required to work onsite.Requirements:

Bachelors Degree

Fully Bilingual (English/Spanish)

At least 2 years of experience in a similar role

Excellent phone etiquette and excellent verbal, written, and interpersonal skills (English)

Customer Service oriented

Problem-solving

Able to identify the urgency of tasks and can prioritize the various tasks/ demands accordingly.

Excellent organizational skills

Detail oriented

Proficiency in Office 365 (Outlook, Team, Excel), ERPEssentials function/Job duties:

Primary responsibility will be Sales Orders Entry

Communicate with customers via email and phone.

Manage Backlog and follow Backorders.

Manage Customer Stocking Agreements

Products, cross reference, and price list maintenance

Provide knowledgeable answers to questions about product, pricing, and availability.

Proactively identify possible issues impacting customer delivery dates and work with cross-functional teams to mitigate risk.

Daily and periodical invoicing

Act as a subject matter expert on business systems used to process and support orders.

NetStore setup.