Intake Ingles avanzado

QUALIFICATIONS:
- PREVIOUS EXPERIENCE IN A DIRECT CUSTOMER CONTACT POSITION IS PREFERRED.
- CUSTOMER SERVICE ORIENTATION; ENERGETIC AND OUTGOING PERSONALITY.
- EXCELLENT WRITTEN AND VERBAL COMMUNICATION SKILLS; ABILITY TO COMMUNICATE PROFESSIONALLY, EFFECTIVELY AND WITH EMPATHY IN POTENTIALLY DIFFICULT CIRCUMSTANCES.
- MULTITASKING SKILLS AND THE DETAIL-ORIENTED FOCUS REQUIRED FOR A FAST-PACED ENVIRONMENT.
- BASIC PC KNOWLEDGE, WORKING KNOWLEDGE OF WINDOWS OPERATING SYSTEMS, INTERNET AND MAINSTREAM WEB BROWSERS.
- BILINGUAL - ENGLISH/SPANISH A PLUS.

SHIFT: MONDAY TO FRIDAY 8:00 AM - 7:00 PM (NINE-HOUR SHIFT, 8:00 A.M. - 5:00 P.M., 9:00 A.M. - 6:00 P.M., 10:00 A.M. - 7:00 P.M.))
TRAINING 8:00AM TO 4:00PM GDL TIME (1-2 WEEKS)


SALARY AND BENEFITS: $16,000 MONTHLY BASE SALARY
$13,800 MONTHLY NET $ - MONTHLY GROSS PERFORMANCE BONUS UP TO $5,100 METRICS BASED ON INTAKES AND PERFECT ATTENDANCE TO BE ELEGIBLE.

BONUS WILL BE PAYED ONCE A MONTH. $1500 FOOD STAMPS (EMPLOYEE NEEDS TO START AT LEAST THE 5TH DAY OF THE MONTH TO RECEIVE PAYMENT THE FOLLOWING MONTH)
4% SAVINGS FUND
15 DAYS CHRISTMAS BONUS (INCREASES 1 DAY PER YEAR, UP TO 21 DAYS)
ALL OTHER LAW BENEFITS: VACATIONS, IMSS, PROFIT SHARE

RESPONSIBILITIES:
ANSWERING INBOUND/OUTBOUND CALLS FROM PROSPECTIVE CLIENTS LOOKING FOR HELP WITH APPLYING FOR SOCIAL SECURITY DISABILITY BENEFITS
PROPERLY COMPLETE THE INTAKE FORM USING OUR PROPRIETARY CUSTOMER RELATIONSHIP SYSTEM (CRM)
EXPLAIN SOCIAL SECURITY DISABILITY ELIGIBILITY, BENEFITS AND OUR REQUIREMENTS, EXPECTATIONS AND STANDARDS.
POSITIVELY PROMOTE AND SELL THE BENEFITS OF USING OUR SERVICES TO ALL PROSPECTS.
ACCURATELY DOCUMENT ALL CONTACT WITH PROSPECTS, ENTER ALL INFORMATION AND OUTCOMES IN ACCORDANCE WITH CURRENT COMPANY POLICIES AND PROCEDURES.
MEET OR EXCEED SPECIFIC PERFORMANCE STANDARDS APPROVED BY MANAGEMENT. STANDARDS MAY CHANGE TO BETTER REFLECT THE JOB DUTIES AND BUSINESS NEEDS.