Chief of Staff / Director of Operations Remote

We are not looking for an Operations Manager.

We are looking for the person who helps build the company.

This is a high-impact executive role for someone who thrives on solving complex problems, building scalable systems, leading teams, and turning vision into execution.

You will work directly with the CEO, helping drive strategy, execution, accountability, and operational excellence across the entire organization.

If you are someone who naturally creates order from chaos, builds systems that scale, and enjoys leading high-performing teams, we want to meet you.

This is an opportunity to become one of the key leaders of a rapidly growing company?not simply manage daily operations.

About the Position

* Work directly with the CEO on strategic initiatives.
* Lead company-wide operations and execution.
* Build systems that allow the company to scale efficiently.
* Improve productivity across departments.
* Lead cross-functional projects.
* Create accountability and measurable performance.
* Identify operational bottlenecks and implement solutions.
* Develop Standard Operating Procedures (SOPs).
* Implement AI and automation to improve efficiency.
* Build dashboards and KPIs for executive decision-making.
* Help build an organization capable of long-term growth.

Qualifications

Required

* 5+ years leading operations in a growing company.
* Proven experience managing teams.
* Strong project management skills.
* Excellent organizational abilities.
* Outstanding communication skills.
* Fluent English (spoken and written) is required.
* Strong leadership and decision-making skills.
* High level of integrity and professionalism.
* Ability to work independently while partnering closely with executive leadership.

Preferred Experience

* SaaS - GHL
* Technology
* Consulting
* Logistics
* Operations
* Business Process Improvement
* AI & Automation
* CRM Systems
* Google Workspace
* Microsoft Office

No insurance industry experience is required. We value operational excellence above industry-specific experience.

Work Arrangement

* 100% Remote throughout 2026.
* Beginning in 2027, the position will remain primarily remote with occasional in-person executive meetings and leadership events in Mexico & Canada.
* Candidates must reside in Mexico.

What We're Looking For

We are looking for someone who:

* Thinks like an owner.
* Solves problems before they become emergencies.
* Builds systems instead of temporary fixes.
* Creates accountability.
* Enjoys improving every aspect of a business.
* Has exceptional attention to detail.
* Leads with professionalism and integrity.
* Is comfortable making decisions.
* Loves building organizations that scale.

Selection Process

To be considered, please submit:

1. Your Resume (CV)

2. A video introduction (Maximum 5 minutes)

Please answer the following questions in English:

1. Tell us about yourself.
2. Describe your experience leading operations.
3. What is the biggest operational challenge you've solved?
4. What measurable results have you achieved?
5. What software and systems do you use to manage operations?
6. If you started tomorrow, what would be your top three priorities during your first 90 days?
7. Why do you believe you are the right person to work directly with a CEO and help scale a growing company?

This video is one of the most important parts of the hiring process. We are looking for your communication skills, leadership mindset, professionalism, and ability to clearly explain your experience.

Compensation

Competitive salary based on experience, plus performance-based bonus opportunities.