The HR Manager (HRM) will report directly to HR Director and is responsible under the guidance of HR Director for managing, assessing, and reviewing all of the Talent Development, Retention and Engagement strategies and social / community activities including work environment, associate relations, compliance, Mexico?s Federal Labor Law, and interpretation of site and company Training & Development policies and procedures. The incumbent contributes a high level of HR knowledge with specialization in Training & Development & Engagement. The incumbent will generally work with considerable independence ensuring Training & Development, Retention & Engagement programs and processes are effectively implemented to accomplish objectives in alignment with broader business objectives and strategies. It is expected for this position to comply with all administrative and reporting requirements by Mexico?s labor related authorities and the company.
Specific Expected Contributions
Strategic Human Resources
Partners with Director of HR & site management to identify current and future weaknesses and strengths; problems and concerns; job satisfaction and productivity.
Partners with Director of HR in works with all levels of management on-site to ensure organizational competence and performance management.
Assists HR Director on any labor related audits under Mexico?s Federal Labor Department (STPS) and provide timely escalation of events to HR leadership as needed.
Work Environment
Compensation.
Compliance
Talent Acquisition
Talent Management
Engagement and Retention
General
Under the guidance of HR Director, the HRM, remains current with new labor legislation, and government regulations within the incumbent?s scope of responsibility in order to keep abreast of legal developments.
Maintains a good business relationship with all legal/government institutions.
Under the guidance of HR Director, the HRM performs any reasonable request as assigned.
Education: Bachelor?s Degree in Human Resources, Administration or Tourism disciplines and/or equivalent education/experience required.
Experience
3 + years of experience in similar roles as Human Resources Manager / Human Resources Business Partner / Manager Human Resources Generalist.
Experience as a Human Resources individual contributor
Preferable experience in call center.
Availability for first 6 - 12 months on-site. (Mexico City) Reforma centro
Bilingual (English and Spanish)
