VIP Customer Support Specialist Spanish and English

About the Role
We are looking for a communicative, proactive, and customer-oriented VIP Manager to build strong relationships with VIP clients and provide them with personalized support. The ideal candidate enjoys working with people, understands customer needs, and can deliver a high-quality client experience through both chat and phone communication.
Key Responsibilities
Provide personalized support to VIP clients via chat and phone calls.
Build and maintain long-term relationships with clients.
Identify customer needs and offer tailored solutions.
Handle objections, resolve issues, and maintain a high level of customer satisfaction.
Present product features, benefits, and bonuses according to each clients interests.
Monitor client interactions and provide timely reports.
Requirements
Spanish proficiency at B2 level or higher; clear and confident communication is essential.
Good command of English for professional communication.
Excellent written and verbal communication skills.
Strong interpersonal skills, empathy, and a customer-oriented mindset.
Punctuality, responsibility, and attention to detail.
Customer service, sales, retention, or account management experience is highly desirable.
Experience working with Argentine customers is an advantage.
Portuguese proficiency is a plus.
What We Offer
Competitive compensation: $730 USD base salary.
Performance bonus: Up to 40% of the base salary after successfully completing the three-month probation period.
Paid vacation: 28 days.
Remote work opportunity
An opportunity to develop your communication, relationship management, and client service skills.
Work Schedule
Regular schedule: 5 working days / 2 days off.
Working hours: 16:0001:00 Moscow time.
If you have strong communication skills, enjoy building relationships with customers, and are looking for an opportunity to grow in a client-facing role, we would love to hear from you!